Why this theme is showing up

Real examples with the stored reasons/explanations.

LoyaltyLion · 2026-03-26

Gist: The user values responsive, knowledgeable support and ongoing product innovation. Main frustrations are basic reporting and limited self-service editing, especially around data visibility and tier management.

Signal reason: They request more granular reporting, dashboard flexibility, and in-platform tier editing that are not currently available.

Source