Why this theme is showing up

Real examples with the stored reasons/explanations.

Totango · 2026-03-26

Gist: The survey shows customer success is becoming more embedded in enterprise operations, with broader cross-functional collaboration and rising demand for a single platform. It also highlights widespread inefficiencies from using multiple tools and a shift toward customer experience over churn reduction.

Signal reason: It references recent midsize and large enterprise customer wins as evidence of traction.

Source