Gist: Document360’s January release makes knowledge access and ingestion easier: Eddy AI Chatbot now runs as a standalone support module that answers from KBs, sites, files, FAQs, and Zendesk/Freshdesk tickets; PDF import preserves structure; navigation is redesigned to speed workflows.
Signal reason: Backfilled from StrategicSummaries.IncludedSignalTypeSlugsJson (feature-launch)
