Why this theme is showing up

Real examples with the stored reasons/explanations.

Jotform · 2026-03-17

Gist: The feedback is broadly positive but vague: the user values the product’s unique features and customer focus. They also find it somewhat hard to use and feel the offering is inadequate.

Signal reason: The user says it is somewhat hard to utilize, indicating a negative experience.

Source

Intelligence · 2026-03-10

Gist: The feedback is mostly positive about ease of use and support, but the analysis feature is unclear at times. A connection issue also affects timely preparation of materials.

Signal reason: User reports connection issues and unclear analysis as negative experiences.

Source