Why this theme is showing up

Real examples with the stored reasons/explanations.

Geckoboard · 2026-03-05

Gist: Trackforce says its support team needed real-time Zendesk visibility to manage queues, SLAs, productivity, and CSAT in the moment. The need for live operational data led to broader internal use after starting in support.

Signal reason: The customer explains that real-time visibility was the reason they chose the product.

Source