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Intercom · 2026-04-14

Gist: Intercom launches Fin Apex 1.0, a new flagship customer service model aimed at improving resolution rates, response speed, and hallucination control. It claims a customer saw resolution rate rise from 68% to 75% overnight, and the model is live for all Fin customers automatically.

Signal reason: Includes a concrete improvement in resolution rate from 68% to 75%.

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