Tailored success definitions

A recurring theme inside Feature Launch signals for Customer Support. Explore real examples and the stored reasons behind this classification.

Customer Support · Feature Launch · 1 signals | ▲ 100% in last 30 days

Customers define success differently requiring account-specific measurement approaches.

Themes group similar “reasons” across many signals so you can quickly spot what’s consistently driving launches, positioning shifts, conversion angles, or pain points in this space.

  • Use it for GTM: refine messaging, prioritize feature bets, or validate objections.
  • Use it for competitive intel: see which narratives and problems show up repeatedly.
  • Evidence: examples below include the stored reason (and optionally the source link).

Why this theme is showing up

Real examples with the stored reasons/explanations.

ChurnZero · 2026-02-03

Gist: Jeannette argues that QBRs and health scores should measure customer outcomes and perceived value, not just product usage; product teams should own usage metrics while CS owns outcome and account-context metrics so teams can act appropriately.

Signal reason: Backfilled from StrategicSummaries.IncludedSignalTypeSlugsJson (feature-launch)

Source