Cross functional it service management

A recurring theme inside Strategic Move signals for CRM & Sales. Explore real examples and the stored reasons behind this classification.

CRM & Sales · Strategic Move · 1 signals | ▲ 100% in last 30 days

An ITSM platform is repurposed to support non-IT operational workflows at scale.

Themes group similar “reasons” across many signals so you can quickly spot what’s consistently driving launches, positioning shifts, conversion angles, or pain points in this space.

  • Use it for GTM: refine messaging, prioritize feature bets, or validate objections.
  • Use it for competitive intel: see which narratives and problems show up repeatedly.
  • Evidence: examples below include the stored reason (and optionally the source link).

Why this theme is showing up

Real examples with the stored reasons/explanations.

Freshworks · 2026-02-05

Gist: Radisson Hotels uses Freshservice to run revenue operations across 1,500+ hotels, adapting an ITSM tool for non‑IT workflows to streamline intake, routing, and workload visibility.

Signal reason: Backfilled from StrategicSummaries.IncludedSignalTypeSlugsJson (strategic-move)

Source