Knowledge Base

Retention Signal

Themes associated with this signal type in the last 30 days.

Definition: User mentions continued use, churn risk, switching, lock-in, or long-term stickiness.

This page lists the recurring themes that show up when content is classified as Retention Signal in the Knowledge Base category. Themes are the “why behind the signal” — repeated topics like onboarding friction, pricing clarity, workflow efficiency, or AI integration.

Why it matters: themes help you see patterns across many companies, not just one-off posts.
How to use it: open a theme to see real examples and the stored reasons explaining why it was detected.
What the numbers mean: counts and deltas reflect activity in the last 30 days (not total history).

Each theme has its own URL for crawling and citation.

Community identity

1 signals | ▲ 100% — Choosing a clear primary identity (knowledge vs conversation) directs strategy and success measurement.
Measurement challenges

1 signals | ▲ 100% — Attribution and tracking complexities are making ROI harder to demonstrate for teams.
Monetization gap

1 signals | ▲ 100% — Lack of direct monetization complicates demonstrating value and sustaining community efforts.