ChurnZero introduced eight configurable AI agents to automate routine CS tasks, aiming to free CSM time and boost net revenue retention.

Why it matters: major product/positioning shift: AI_agents launch promoted repeatedly and framed as revenue-driving

Custify is promoting AI automation to help CS teams automate low-value work and surface insights so teams can focus on high-impact customer outcomes.

Why it matters: New ai_adoption messaging this period (1 mention) signals repositioning worth tracking

Fullview launched admin-configurable AI agent instructions so support teams can set guardrails and personalize responses for specific customer needs.

Why it matters: Product positioning shift toward agent-first AI controls; notable LinkedIn launch but no corroborating metrics or reviews yet

Gainsight released multiple Skilljar product updates (AI Tutor, dashboard, Course Families, ratings) to reduce admin work and boost learner engagement metrics.

Why it matters: multiple product launches this period signaling strategic push on customer education and retention (several feature mentions)

Planhat announced a new hire focused on customer impact and strategic challenges, signaling investment in customer-facing capabilities.

Why it matters: Single LinkedIn hiring post (candidate) — minor hiring/brand signal but not yet strategic scale

Zendesk reports >$200M AI ARR and ~20,000 users on its AI Resolution Platform, signaling substantial customer uptake for AI-driven resolution.

Why it matters: large revenue milestone and strong user adoption on AI product this period (surge vs prior)